The demand for telehealth services has skyrocketed in the wake of the coronavirus pandemic. Still, an increase in consumer demand over the past several years can guarantee that telehealth options are here to stay.
The need for top-of-the-line customer service is vital to a company’s success. The first step to building a capable customer service team? Focus on communication. Spanish is the second most commonly spoken language in the United States, which means you are overlooking a large portion of your customer base if you do not provide Spanish-speaking customer service agents. Bilingual call centers help improve the customer’s experience.
Offering employees the benefits they want and need is one of the best ways to retain talent and improve your employees’ satisfaction. There is a large portion of employees who view benefits as an essential factor in their satisfaction with their job and company. So, what employee benefits can you implement that will differentiate you from your competitors? Here are a few options:
Information about group benefits is often convoluted and can be difficult to navigate. Employees do not always want to read through their benefits package or read through the long emails associated with benefits communication. Clear communication as to what benefits employees are receiving and how they can maximize the use of their benefits will increase employee satisfaction. How can you communicate employee’s group benefits more clearly to improve your employee experience?
Employee retention and company attraction stem from making your employees feel valued and appreciated at work — praising employees makes them feel as though their work is important. One way to do this is to provide benefits and incentives that are competitive. Not all benefits have to have a monetary effect on your company. Here are a few creative ways to offer good benefits and incentives to improve employee satisfaction.
Unemployment numbers have hit a record high over the last few weeks. The global pandemic has caused many people to lose their job, as businesses were forced to close. Losing a job typically brings a loss of benefits. What do you need to know about unemployment benefits, and how they have changed due to COVID-19?
Having coverage is extremely important in ensuring your health and wellbeing especially during today’s environment. While some states believe that it’s too late to expand Medicaid coverage, it could help those unemployed greatly. Over the last few months, all but 15 states have participated in the expansion of Medicaid. This coverage can help save lives.
With the recent pandemic, many things have changed in regard to healthcare services. One major way healthcare has changed over the last few months is through the expansion of telehealth services. The Office of Civil Rights has recently relaxed the constraints surrounding which video conferencing applications are HIPAA compliant provided that these services are provided in good faith. As OCR relaxed HIPAA enforcement, there have been increases in telehealth services. The article below details how these relaxed regulations have changed the telemedicine world, and why we can expect it to stick post-COVID:
Telehealth has expanded leaps and bounds in the past few months. With the outbreak of Coronavirus, and the high infection risk, people have turned to telehealth services to supplement non-emergent doctor appointments. By the end of the year, the use of virtual health services could hit 1 billion users. In March, the number of telehealth services increased by 50% compared to last year. As we see the number of telehealth visits continue to increase, it is safe to assume that this may be the new normal.
Coronavirus has spread rapidly throughout the world, especially in places with more vulnerable populations. Specifically, in the nursing homes, there has been a massive spike in COVID-19 related deaths. With this information, many state officials have called for nursing home workers and residents to be tested consistently. These health care workers are some of the most underpaid workers in the industry, yet they might have to take on the financial burden of paying for their weekly testing.
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